Several courier platforms including Yandex, Kitchen in the District, Broniboy, Chibbis and Restomania have agreed on a shared framework for ethical cooperation with delivery personnel. These guidelines are published in a public-facing page that any courier-related service can review and align with, creating a common baseline for fair treatment and responsible collaboration across the industry.
Delivery services see the market as still young and rapidly expanding. Operators continually seek ways to simplify the logistics, increase convenience for workers, and enhance safety for couriers and the public. Notable examples include Yandex Eda and Lavka, which have provided courier insurance for many years, and last year introduced a dispute resolution mechanism that taps experienced couriers. In partnership with industry peers, these organizations helped shape an agreed market standard for ethical courier practices. Yandex Food’s leadership, including Chief Operating Officer Maxim Ivenin, offers guidance to services seeking to understand how far their courier programs have progressed and how to select an online platform that supports responsible collaboration with deliverers.
The five core principles guiding ethical courier engagement emphasize transparency and support throughout the partnership. Specifically, the rules require thorough communication when terms change, active assistance in resolving conflicts, a strong emphasis on bicycle safety, investment in rest and recreation facilities for couriers, and the ongoing development of social and educational programs that benefit the workforce and their communities.
Transparency is treated as a cornerstone of the initiative. Leaders involved in the project believe clear communication and open processes will positively influence the daily work of couriers nationwide. A senior figure from Broniboy, Ivan Trufanov, expressed confidence that many more companies will adopt these guiding principles, helping to standardize ethical practices across the broader delivery sector.
Anton Lozin, General Manager of Kitchen in the Region, shared why his company joined the effort. He stressed that couriers are the face of the service and that the principles are fundamental to operations. The emphasis is on crafting comfortable, supportive conditions for couriers, staying responsive to feedback, and ensuring that workers can perform their duties with minimal risk. A dedicated support team remains in close contact with partners, and the organization continuously refines uniforms for practicality and style. Weekly dry cleaning is provided so couriers can avoid the burden of cleaning their own clothes. Breaks and a hospitable atmosphere are highlighted, with seating areas in every kitchen that encourage friendly interactions among delivery staff. Lozin underscored the importance of couriers feeling like valued team members, not mere contractors.
The list of main principles outlined by the participating firms centers on several critical areas that guide everyday practice, policy updates, and ongoing program development. These include transparent communication about changes in cooperation terms, robust support in dispute scenarios, safety-first approaches to cycling and personal protective measures, investments in rest and recreation resources for couriers, and continuous investment in education, training, and social programs. Together, these elements form the backbone of an ethical framework intended to elevate the experience of couriers and strengthen trust between service providers and the communities they serve.
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