The government announced on Thursday its plan to back a Decalogue written in clear language across the central administration, with the goal of helping citizens understand digital procedures more easily.
First Vice-President and Minister of Economy Nadia Calviño closed the conference titled Transform the Administration to Modernize Spain, outlining how the decalogue would break down several points to be clearer for users.
To achieve this, the government will streamline the number of portals managed by the Administration and increase the deployment of chatbots and voice assistants that assist citizens in locating the procedure they need.
In order to address real user needs, workshops will be organized where public officials and citizens can identify steps that are not easily understood. A diagnostic review of how open the Administration is will be prepared along with practical guidelines for improvement. These efforts aim to create a more user-friendly and transparent public sector.
The first vice president highlighted the My Citizen File application as a prime example of how the Administration should function in the 21st century. The project received a positive reception and was cited as evidence of effective digital service delivery.
Calviño described the transformation of the Administration as a top priority and emphasized the important role of public administration in driving national progress. She spoke of a strong, sustained trend toward digital modernization as a core mission for government services in the near term.
We are making substantial progress, the vice president asserted, pointing to notable advances in digital governance in recent years and noting that, with support from European funds, spending on digitalization has increased significantly compared with the prior government period.
Additionally, the discussion underscored the need to improve areas such as cybersecurity and cloud services, explaining that these concepts must be communicated clearly to citizens. One concrete point is that progress in security means reducing the risk of data breaches and preventing successful cyberattacks, which requires ongoing attention and action across agencies. This careful approach ensures that digital systems are not only functional but trustworthy for the public. [Citation: Government of Spain]