More than half of ITVs in Alicante left online without appointments

Until last summer the problem was: delays of up to two months Many users who register to some centers now find themselves directly not being able to make a reservationbecause the app only offers a calendar for two or three months – at best – and in most seasons all slots are already full.

For example, this Tuesday At eight of 15 stations it was impossible to make an appointment via the website ITV operates in the province. In particular, from Alicante, Benidorm, Ondara, Orihuela, Calp, El Campello, Santa Pola and Castalla. In all these cases, the user encounters the following message: “no shifts” and another where the number of appointments is reported to be “increasing day by day,” i.e. It is recommended that you consult the website periodically. to see if there is any free space left. A not very attractive alternative, as it forces the driver to pay attention to the page and does not guarantee anything.

Also, in the other two cases – Elche and Novelda– First appointments already available on the Sitval website for Decemberand you can find free appointments for the next few days only in Alcoy, Pilar de la Horadada, Redován, Torrevieja and Villena.

The most striking thing about the case is that many ITVs exist, although they are not on the internet. Space is available, but only for those who book by phone. As explained by the Innovation Department to which Sitval is affiliated, each channel manages its own calendarIn other words, there is an appointment quota that it gives independently. Thus, an appointment can be made by phone to pass the examination in Alicante next Thursday.

Additionally, a small percentage is reserved for those who are patient and come directly to the station when their turn comes.

The problem is The website doesn’t explain any of this Even though the phone number is visible, users tend to think that if there is no availability on the app, there will be no availability any other way. According to CC OO, this is a situation that the company’s own unions warned about.

Call center

Those responsible for the public society are aware of the situation and are trying to find a solution, in their own words, but for now They resist merging calendars They’ve been dating since they thought about it”will worsen the problem“. In this respect, one of the reasons that caused this situation is many appointments were made and then no one showed upand they target specific workshops that make large bookings to serve their customers.

However, as more users became aware of the greater possibilities of booking by phone, the problem moved to this medium and Sometimes it is difficult to talk to the operator. In this case, regional authorities reacted quickly and stated that a competition had already been called for the following purposes: The number of call center employees doubled The person who runs this service will increase the number from 11 to 22 in the coming weeks.

But there are also some ITVs. workload already exceeds its capacity many timesA condition that occurs especially in people with Benidorm and Ondara and this situation gets worse when the demand increases further as the bridges get closer. It’s a situation that Consell attributes to the “inherited” structure of former concessionaires, which they are confident can be rectified.