In 2024, the rollout of ChatGPT technology for advising citizens on the State Services portal began to take shape. The information came through statements attributed to the Minister of Digital Development, Maksut Shadayev, and was reported by TASS. The aim was to introduce proactive digital guidance that could assist residents without the need to request it explicitly, easing the process of interacting with government services.
According to the minister, the expectation was for state-provided proactive services to be developed so that consultations could be carried out by ChatGPT, and the necessary applications could be automatically filled out for the person. The initiative emphasized streamlining user experience by reducing the manual steps citizens must take to complete administrative tasks. The effort was noted as having a public-facing entry point in Almaty, signaling the practical rollout of this approach across regional hubs.
During a plenary session at a related forum, the minister presented a briefing stating that ChatGPT technology was planned to be launched on the Gosuslugi portal in 2024. This indicated a broader strategy to embed AI-assisted support into the national public services ecosystem, with the goal of making administrative processes more accessible and less burdensome for individuals seeking government services.
On January 30, a report highlighted discussions about why Russians are turning to artificial intelligence and neural networks, reflecting a growing interest in how advanced AI tools can transform public service delivery. The conversation underscores a national focus on leveraging AI capabilities to enhance the efficiency and responsiveness of government platforms, including the public service platform used by citizens for a wide range of transactions.
Earlier, it was noted that by mid-2025 Russian citizens would be able to perform a set of key transactions through the public services portal, with the delivery of these capabilities to various departments over the ensuing period. The plan suggested a phased expansion, ensuring that more departments could rely on AI-assisted processes to handle routine inquiries, form filling, and standardized interactions with the public sector. The broader objective remained clear: to increase convenience for users while maintaining a secure and accountable digital government framework.
Historical context showed that a growing portion of the population already engages with civil services online, and the ongoing push toward AI-assisted interactions was framed as a natural evolution of the government’s digital services strategy. The shift aims to reduce friction for users—balancing accessibility with privacy and security considerations—while expanding the scope of services that can be initiated and completed with minimal manual input. In this light, the deployment of ChatGPT-powered guidance and automated form completion represented a notable step in the modernization of public administration and citizen engagement.
Ultimately, the trajectory outlined by officials and reported by TASS suggested a future where AI-augmented consultations and streamlined document submission become standard features of the Gosuslugi ecosystem. Citizens would encounter a more intuitive interface, guided by conversational AI that understands common administrative needs, anticipates questions, and offers proactive solutions. The anticipated outcomes included faster processing times, higher rates of form accuracy, and a more efficient public service experience—especially for routine tasks that previously required multiple steps and manual intervention. The ongoing dialogue around adoption, security, and user education indicated that the government recognized both the potential benefits and the importance of responsible implementation in real-world settings.
In sum, the 2024 initiatives marked a turning point in how state services could be delivered in Russia. By integrating ChatGPT-based guidance into the Gosuslugi portal and planning for broader department coverage by 2025, policymakers signaled a commitment to leveraging modern AI to reduce friction, improve accessibility, and empower citizens to engage with government services more seamlessly. The evolving story continues to unfold as regional pilots expand, safeguards are refined, and public understanding of AI-enabled public services grows alongside the technology itself.
Notes from official channels and media coverage collectively point to a shift in public service delivery. The emphasis on proactive communication, automated form handling, and widespread deployment across departments reflects a strategic move toward an AI-enabled government that aims to serve citizens with greater speed, clarity, and convenience. The long-term goal remains to align technological progress with public trust, ensuring that AI enhancements on state platforms are transparent, secure, and responsive to the real needs of the Canadian and American readers who seek to understand how such systems could influence public services in their own countries as the conversation about AI-enabled governance continues.