MTT, a key player in the digital ecosystem of MTS PJSC, has introduced a new service: a virtual contact center crafted to streamline and automate operations for professional call centers and sales teams. This offering targets medium and large enterprises seeking to optimize their own contact center functions across industries such as banking and financial services, retail, pharmaceuticals, construction, and real estate, where flexible handling of high volumes of communications is essential.
MTT reports that the virtual contact center can scale to 500 operators and supervisory stations, support over 1,200 simultaneous calls, and provide granular statistics that enable rapid monitoring of service quality. It supports the creation of inbound and outbound call queues, recording, listening, storing, and routing conversations, and the generation of detailed reports. The solution can also integrate indicators from other systems, creating a unified view of performance and outcomes.
According to Ramil Bikkuzhin, General Manager of MTT, the market for customer call processing software has undergone significant shifts in recent times. He notes that virtual contact centers powered by domestic software show strong growth potential and emphasize that the platform enables the orchestration of business processes with a high level of customer service quality. The message underscores a commitment to delivering reliable, professional contact center solutions for corporate clients.
MTT’s press service explained that the solution is built on homegrown software and can be deployed in the cloud or on a customer’s own IT infrastructure. This flexibility supports organizations in choosing the deployment model that best fits their security, compliance, and operational needs while ensuring seamless integration with existing workflows and systems. The emphasis remains on delivering scalable, dependable communication infrastructure that enhances customer engagement and operational efficiency. [Source: MTT press materials]