Digital business platform MTS Exolve has introduced an automatic transcription service that converts telephone conversations into text from audio recordings. The feature is designed to give organizations a fast, reliable written record of every customer interaction, enabling teams to review conversations without listening to hours of audio.
Developers emphasize that obtaining a transcript quickly helps quality assurance teams within corporate clients streamline their workflow. Instead of listening to each call end to end, staff can skim the written text to identify key moments, assess how questions are answered, and verify that standard scripts are followed. The transcription tool is intended to fit seamlessly into existing call handling processes, providing scripts and prompts in conversational dialogs that teams can reference when reviewing interactions.
Vasily Sazhko, product manager for smart business solutions within the MTS ecosystem, explains that this transcription service unlocks new analytic possibilities for MTS Exolve users. By turning spoken exchanges into searchable, structured text, teams can spot trends, measure response times, and pinpoint opportunities to improve service quality and operational efficiency across departments. The outcome is a clearer picture of how staff engage with customers and where training or process changes may yield tangible benefits.
According to Sazhko, the service is set to meet demand not only in customer support but also in education, marketing, and healthcare, as well as other sectors with high volumes of content to analyze. This versatility makes it a practical asset for organizations seeking to convert oral information into actionable insights while maintaining compliance with internal review standards and data handling policies.
Pricing for the transcription service follows a pay‑as‑you‑go model, with charges assessed for each minute of audio transcribed at the conclusion of the call. This approach makes budgeting predictable and aligns cost with actual usage, which is particularly attractive to companies that experience fluctuating call volumes. The model supports easy scaling as teams grow and needs evolve, enabling businesses to adopt transcription without long-term commitments beyond the days of usage proof.
Retention policies are designed with flexibility in mind. Currently, audio recordings and their textual transcripts are kept for one month, giving teams a window to review and extract insights without overcommitting storage resources. Plans are in place to offer extended retention periods during future updates, allowing organizations with longer archival requirements to maintain access for compliance, auditing, or historical analysis. The system emphasizes data security and controlled access, ensuring that sensitive customer information remains protected while enabling legitimate usage for quality improvement and training purposes.