A Reddit user going by the handle isoleparanoia reported a troubling experience involving an order from Apple that never reached the customer. The claim centers on a flagship iPhone and a compatible Apple Watch, both purchased from the official Apple store, with a total price of about $2,098. The delivery was arranged to arrive through a courier service, and the driver listed for the shipment was an Uber driver. According to the user, the courier marked the package as delivered and completed, even though the items never actually arrived at the recipient’s address.
The user described contacting Apple Support to resolve the situation. At first, the company offered to replace the Apple Watch, but soon after, Apple canceled the possibility of a return and refused to replace both the watch and the iPhone. The user recounted spending several hours on calls with various Apple representatives before finally being connected to a senior manager of the online store. That manager allegedly informed him that the investigation into the case had been closed and that Apple would not pursue further inquiries.
During the exchanges, the user asserted that Apple had no verifiable proof showing that the courier had actually placed the order or that a delivery had occurred. Apple reportedly replied that they could not disclose internal investigation details. The case highlights a frustrating snag in the process of proving delivery and initiating a lawful remedy when a shipment is marked as completed without an actual handover.
This incident was referenced alongside discussions about a term sometimes described as the “Arab AliExpress” in other outlets, which is not widely familiar to the broader audience. The broader takeaway for readers is the importance of clear courier tracking, robust proof of delivery, and a well-documented chain of custody when expensive electronics are involved in online purchases. It also underscores the need for transparent complaint resolution practices from major retailers in situations where shipments go missing or are misclassified as delivered. [citation]