Sber is advancing its analytics capabilities through a new platform designed to examine customer communications within the broader realm of Voice AI. Built on the bank’s own internal product stack, the initiative was unveiled by Anatoly Popov, the Deputy Chairman of the Board of Directors at Sberbank, during remarks at the AI Journey conference. The move signals Sber’s commitment to integrating advanced artificial intelligence into how it understands and responds to customer interactions across touchpoints.
Popov outlined several practical benefits the new platform is poised to deliver. By applying AI-driven analysis to conversations, businesses partnering with Sber can expect more accurate assessment of customer needs, the early detection of fraudulent patterns, and more effective management of customer relationships. In essence, the platform aims to raise the quality of communication, improve trust, and reduce friction in customer service experiences. It can also surface emerging trends and insights that help organizations adapt their strategies in real time.
According to Popov, the platform will perform tasks such as analyzing conversations, identifying patterns, classifying content, and generating actionable reports. Initially delivered in on-premises mode, the solution is planned to transition into a software-as-a-service (SaaS) model that will be accessible to small and medium-sized enterprises as early as 2024. He noted that the rollout will be spearheaded through Sber Bank Business Soft, with the implementation carried out by Sber’s subsidiary network—emphasizing the bank’s integrated ecosystem approach to enterprise software. This trajectory toward SaaS aligns with broader industry demand for scalable, secure, and privacy-conscious AI tools that can operate within diverse business environments.
AI Journey, also known as AIJ, stands as one of the world’s largest annual events dedicated to artificial intelligence. Since its inception in 2012, the conference has brought together researchers, industry leaders, and practitioners to explore the latest advances, practical deployments, and policy considerations shaping the AI landscape. The event serves as a barometer for how financial institutions like Sber are translating cutting-edge research into real-world customer solutions, with a focus on compliance, risk management, and user experience. The conference highlights the cross-disciplinary nature of AI, spanning data science, machine learning, natural language processing, and human-centric design. [Cite: AI Journey organizers, 2012–present]
In related developments, Sber has expanded its AI-enabled ecosystem by enabling access to GigaChat on compatible smart devices featuring the Salyut assistant. This integration extends the reach of Sber’s conversational AI services beyond traditional platforms, enabling users to engage with AI-powered capabilities through everyday devices. The ongoing enhancements reflect Sber’s ambition to create a cohesive, multimodal AI experience that aligns with user needs and device ecosystems. [Cite: Sberbank product announcements, 2023–2024]