Russians explained how they were looking for a repairman

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Russians (44% of respondents) prefer to look for repairmen based on the recommendations of their friends and acquaintances. This is evidenced by the results of a study of the services “Rabota.ru” and “Repair with SberServices”; socialbites.ca has a copy.

“According to our data, Russians are looking for repair specialists based on reviews and recommendations of their friends and acquaintances,” said Polina Tsvetkova, project manager of the “Repair with SberServices” service. According to the survey, 11 percent of respondents use online services to find a master and only 2 percent use social networks. At the same time, 43% of respondents stated that they never sought help and did all repair work.
on your own. The majority of Russians (75%) consider it important to ask their friends’ opinions about experts in order to personally assess the quality of the master’s work. 19% of respondents turn to familiar experts for contractor contacts, while 6% prefer to choose the masters themselves.

The time it takes to find a repair technician varies: 14% complete the job in less than a day, 11% take 1-3 days, 13% take 4-6 days, and 22% take about a week. 8% of respondents are ready to look for an assistant in 2-3 weeks or 1-2 months. A quarter (24%) of respondents said call time depends on the complexity of the repair.

Material selection is the top additional service ordered by participants (33%). Lighting and landscape design consultancies each received 11% of the votes, while 3D visualization and design received 13% each. The design project was noted by 8% of study participants, with 6% choosing decorating services. One-third (32%) of respondents did not order anything from the recommended list.

Before that, 48% of Russians control While evaluations are made on the internet and social networks before making an appointment with the doctor, 22% make an appointment blindly. The AlfaStrakhovanie survey also showed that 67% trust diagnosis and treatment protocols, while only 24% double-check them.

Russians before said In these cases, it is better to sell the car rather than repair it.

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