Mercedes-Benz is scaling back support for most service programs in Russia. As a result, online diagnostics and the configuration of the brand’s electronic systems will no longer be available in the Russian market. The restrictions affect how owners and authorized service centers register, diagnose, and adjust vehicle systems. A representative source notes that face ID verification and geolocation were used to authorize access, and that bypassing the system remains highly challenging or impossible.
In addition, Russian service providers working with Mercedes-Benz have been informed that shipments of spare parts from the company’s central warehouse are temporarily suspended. This broader decision impacts maintenance workflows, parts availability, and the ability to perform remote updates or device reconfigurations on Mercedes-Benz vehicles in Russia.
The shift highlights a broader trend in how automotive manufacturers manage regional support ecosystems when navigating regulatory and geopolitical dynamics. For owners and fleets relying on Mercedes-Benz service programs, it may be necessary to adjust maintenance plans, anticipate longer lead times for genuine parts, and coordinate with local dealerships for any required in-person diagnostics or repairs.
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Source: Izvestia