In Russia, the flow of spare parts for Mercedes-Benz vehicles to brand sales and service centers is resuming. Company representatives confirmed this development, including comments from Maxim Kadakov, editor in chief of Za Rulem, shared on the Telegram channel. The restart signals a return to normal operations for parts supply that supports both new vehicle sales and the post warranty service packages that dealers have offered for years.
Mercedes-Benz RUS A.Ş. stated that it will continue to honor all commitments tied to vehicles officially sold through retail channels. This includes ensuring service coverage under existing certificates and guarantees. The Road Assistance program will also remain active at Benz dealerships, providing roadside support and other assistance to customers as part of the brand service network.
The central warehouse for spare parts at Mercedes-Benz RUS JSC has come back online and will begin dispatching parts to the brand’s sales and service centers in the near future. Service locations and showrooms remain operational at key sites, with examples including the facilities on Leningradsky Prospekt and at Veshki, located near the Moscow Ring Road. These steps are part of a broader effort to restore full parts availability and service capacity across the corporate network.
On 25 April 2023 the Avtodom group of companies announced an agreement to acquire the Russian assets of Mercedes-Benz. This move was discussed in industry circles as a significant restructuring within the region and a pivot point for ongoing collaboration among regional distributors, service partners, and the broader dealer ecosystem.
Earlier reports indicated that Mercedes-Benz had stopped the Mercedes me ID service in Russia around the same period. The automaker communicated this change directly to customers via SMS notifications, outlining adjustments in digital services tied to vehicle connectivity and owner accounts. Despite this, the core service and parts networks continued to function, underscoring the resilient framework of Mercedes-Benz operations in the region and the emphasis on maintaining customer support during the transition. Citation: Official statements from Mercedes-Benz and industry reports confirm the sequence of events and the roles of regional partners in sustaining service continuity. [Source: Mercedes-Benz disclosures and regional press coverage]