Ewa Wanat, former editor in chief of TOK FM, spoke in an interview with Gazeta.pl about what stands out to her in Poland. She argues that Poland has advanced in digitization to a point where it often surpasses Germany in practical daily use.
She recalled elements she appreciated during her time in Berlin, notably Poland’s digital systems like the e-Citizen platform and the trusted profile. These tools allow almost all official matters to be handled in one place with just a few clicks. The result is a dramatic simplification and a considerable reduction in the stress of dealing with bureaucracy.
She expressed admiration for how Poland has moved forward in this area.
In Germany, many matters are handled personally.
When she mentions to Germans that such a comprehensive digital system exists in Poland, disbelief often follows. In Germany, many processes are still handled face to face, with postmen carrying piles of papers and a surprising number of tasks not even possible by email. The introduction of an e-prescription raised questions and skepticism about how it could work. Could an SMS code unlock access to all pharmacies? Could the system handle prescriptions and digital verification seamlessly? Some observers asked, what exactly is the underlying system in use? The reaction resembled astonishment rather than acceptance.
What remains clear is that the Polish state has made notable strides in digitization over recent years, a point that even industry insiders notice and appreciate.
In discussions about government services and citizen access, observers often highlight how digital platforms have streamlined interactions with public administration, making everyday tasks more efficient and less burdensome. This shift has spurred conversations about privacy, security, and user experience, with policymakers and citizens weighing the benefits against potential challenges. The conversation continues to evolve as technology and policy mature together, shaping how citizens engage with state services across the country.