VALENCIA’S NEW PERSONALIZED TAX SUPPORT SERVICE FOR HIGHLIGHTING EASE AND ACCESS
A new, personalized phone service from the Valencia Tax Office (ATV) is now in operation. The office will reach out directly to individuals who request help, answering questions, and clarifying details about their taxes. This tool enables ATV professionals to connect with taxpayers on the day they choose and at a time that suits them, helping to complete and file all three taxes administered by the Generalitat with greater speed and confidence.
In practical terms, the service covers tax dealings that commonly arise in real estate, vehicle transactions, and adjustments to working capital. It clarifies and documents the tax aspects tied to notary public certifications, commercial and administrative paperwork, and vehicle sales between private parties. The aim is to simplify processes that often require in-person visits, especially for those who prefer digital or remote assistance.
“The goal is to support taxpayers and provide a service when it is needed, without requiring a physical visit to a public office”, said Arcadi Spain, the Minister of Finance and Economic Model. The emphasis is on saving time and accelerating procedures while maintaining reliable support across channels.
Spain added that the approach seeks a modern way of administration that is closer to citizens. By leveraging telephone, digital, and telematics tools, the state intends to offer efficient service while preserving face-to-face assistance for those who need it most.
According to Spain, current tax measures finance the welfare state that benefits everyone. The Generalitat wants to enable voluntary compliance while delivering high-quality services and security for all activities involved in tax reporting and payment.
Access to the service
The service is available through the ATV website under the section for citizens and advance appointment requests. A phone option is also offered for direct access. After entering the app, users should choose the selection that indicates a preference for a professional from the Tax Office to contact them, typically labeled as the ATV calls you option or SAVI service.
This new service sits within ATV’s Comprehensive Virtual Assistance Service (SAVI), which aims to provide personalized and non-face-to-face information and support that is often delivered in person at an office. In the near term, guidance for Inheritance Tax and Gift Tax will also be integrated into this system, expanding the scope of remote assistance while preserving essential in-person services for certain circumstances.
For audiences in North America, this model resonates with the growing emphasis on digital government services that prioritize accessibility, scheduling flexibility, and secure handling of sensitive documents. It demonstrates how public administrations can offer proactive outreach, reduce wait times, and maintain clear channels of communication without sacrificing accuracy and trust.