Last April, Spain announced a significant update to its social security system. Previously, residents needed to contact each district by dialing separate numbers to reach the relevant office. Now, all calls are routed through a single national number, centralizing the process.
This policy, introduced by the Minister of Inclusion, Social Security and Immigration in response to criticism from several political parties about delays and appointment difficulties, aims to streamline access and cut waiting times.
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Since the change, people can call the unified number, which directs them to the appropriate service. The system begins with an automated voice prompt that collects contact details to connect the caller with the first available representative.
After the caller confirms their needs, the system provides a locator for rescheduling or canceling appointments.
SSI’s role and goals
Social Security in Spain acts as a public protection system with a broad mission: to ensure protection and well-being for people facing need or vulnerability.
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These situations of vulnerability include scenarios such as old age, illness, unemployment, maternity, paternity, disability, or being widowed or orphaned.
Spain’s welfare framework includes various social protection mechanisms that cover health care, pensions, economic benefits, unemployment insurance, and more. These services are funded through state contributions as well as contributions from workers and employers.
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Social security in Spain is managed by the General State Administration through the Ministry of Inclusion, Social Security and Immigration. It includes the Social Security General Treasury (TGSS) and the National Institute of Social Security (INSS).
Further to this, the General Treasury handles the management of economic resources and collection of contributions from workers and companies. The National Administration oversees the distribution of economic benefits, grants, pensions, and other social security benefits.
In addition to TGSS and INSS, Spain’s social security system includes other entities such as the Public State Employment Service (SEPE), the Marine Social Institute (ISM), and the Institute for Seniors and Social Services (IMSERSO).