In April, Spain’s Social Security announced a key modernization to how contact is made with local delegations. Previously, residents needed a separate provincial phone number for each district. Now, calls are routed through a single national number.
Minister of Inclusion, Social Security and Immigration Jose Luis Escrivá explained the change in response to persistent criticism from political parties about delays and difficulties in obtaining appointments.
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Since the rollout, the unified number directs callers to the appropriate service. An automated system first gathers contact details and then routes to the next available option. After the user confirms the request, the system provides a locator to adjust or cancel the appointment.
SSI’s mission
Social Security in Spain is a public protection system with a broad aim: to safeguard the welfare of the population during times of need or vulnerability.
These protections cover health care access, pensions, economic benefits, unemployment insurance, and more. The program is funded by the State, workers, and employers alike, ensuring a safety net for all citizens.
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In Spain, Social Security is administered by the General State Administration through the Ministry of Inclusion, Social Security and Immigration. The system is organized through the Social Security General Treasury (TGSS) and the National Institute of Social Security (INSS).
The Social Security General Treasury manages financial resources and collects contributions from workers and companies. The National Social Security Administration handles the administration of benefits, grants, pensions, and other social security entitlements.
Alongside TGSS and INSS, several other bodies contribute to Spain’s social protection network. These include the Public State Employment Service (SEPE), the Marine Social Institute (ISM), and the Institute for Seniors and Social Services (IMSERSO).
This comprehensive framework supports a broad range of services designed to protect citizens as they age, face illness or disability, or experience unemployment or family changes. The system remains a cornerstone of the welfare state, consistently adapting to the needs of the population.