The State Public Employment Service (SEPE) in Spain plays a central role in managing work and unemployment policies. Its primary responsibility is to connect job seekers with opportunities and to administer unemployment benefits, supporting the labor market with efficient labor intermediation and social protection.
Previously known as SEPE INEM, this autonomous body operates under the Ministry of Labor and Social Economy. Its core duties include distributing unemployment benefits, mediating between job offers and requests, and promoting employment training to strengthen the workforce.
SEPE provides a broad spectrum of services for both the unemployed and employers. It offers career guidance, training programs, and job search assistance for job seekers, while helping employers identify suitable candidates and understand hiring incentives.
Among its essential functions is the management of unemployment benefits. This includes disbursing subsidies to eligible workers who have contributed to Social Security for a required period, ensuring timely assistance while jobs are being sought.
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SEPE also runs a range of vocational training programs designed to boost practical skills and improve job market readiness. These courses span multiple sectors and are open to both unemployed individuals and those already employed looking to upskill.
Access to SEPE services is streamlined through a centralized online portal. There, users can register to explore a job portal, review training options, and complete online procedures. In addition, SEPE offices are available to provide personalized assistance in person.
What is SEPE’s phone number?
SEPE operates two main contact channels for inquiries and support.
- General inquiries: this channel supports setting up appointments at SEPE offices and handling routine questions.
- Citizen assistance: this line offers information on unemployment benefits, processing steps, and benefit certificate requests.
SEPE warns that it is a necessary document to continue collecting aid every month
How much does it cost to call SEPE’s main information line?
Calls to the main information line may incur standard telecommunication charges depending on the service provider. It is wise to verify current rates with one’s operator before dialing.
Per current Ministry guidance, a one-minute call to the information line is billed at a fixed rate, independent of the actual duration of the call:
- From a landline: the charge is the same as a national call.
- From a mobile: the charge is the equivalent of a mobile-to-national landline rate.
500 Euro aid you can receive if you meet this requirement
In addition, information from the SEPE site clarifies that charges for calls to national numbers may vary by operator, and some plans may include these calls without extra fees. It is advisable to consult the operator’s customer service for precise pricing details. Automatic information services operate 24/7, while expert assistance is available during scheduled hours.
- Weekdays: staffed hours run from morning through mid-evening, with summer adjustments in certain months.
- Saturdays: available during the morning hours.
- Special holiday hours apply on specific dates with adjusted schedules.
SEPE does not provide information by phone about matters related to contracts and the Contract@ system. For details on these topics, users should refer to the SEPE website or official publications.