Russian Railways announced a refund option for passengers who purchased tickets with a non-refundable fare. The policy allows free ticket refunds until March 26, as reported by several telegram channel operators. This update means travelers who decide to cancel their trips within that window can obtain a full refund without any additional charges. The process can be completed on the official website, through the Russian Railways Passengers mobile app, or at long-distance ticket offices where the service is available. The statement underscored that the refund applies to all passengers who cancel in this period, regardless of the fare class originally paid.
In line with this adjustment, Grand Service Express, a Crimea-based carrier, issued a similar cancellation offer to its customers. The aim appears to be easing travel disruptions and providing flexibility amid evolving travel plans across the network.
These announcements follow widespread coverage of recent events affecting travel and public gatherings in Russia. News outlets reported that, in the days ahead, authorities were responding to a tragedy at Crocus City Hall, a concert venue near Moscow. Preliminary information from the FSB indicated casualties and injuries, with the building reportedly affected by a fire. An operational center was established in Krasnogorsk to coordinate response efforts. Various observers noted moments of panic described by eyewitnesses during the incident. The situation prompted ongoing investigations and public safety updates from regional authorities.