In April, a major update to the Social Security system was announced. Previously, residents needed to contact each district through its own phone line. The process has shifted to a single national number that directs callers to the appropriate service path.
The minister responsible for Inclusion, Social Security and Immigration explained that the adjustment aims to address criticisms from various political parties about delays and difficulties securing appointments.
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Since the change took effect, citizens can dial the unified number and be routed automatically. The automated system collects contact details to locate the next available option and connects the caller to the relevant department.
The system then provides a locator that allows the user to schedule, modify, or cancel appointments as needed.
SSI’s work
Social Security is a public protection program with the goal of safeguarding the well-being of the population in times of need or vulnerability. It encompasses benefits such as health coverage, pensions, unemployment support, maternity and paternity leave, disability provisions, and assistance for widowed or orphaned individuals. The program is dedicated to ensuring social protection and a safety net when people face hardship.
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The system recognizes various contexts of vulnerability, including old age, illness, unemployment, maternity and paternity, disability, and the potential loss of a spouse or parent. The framework is a core part of the welfare state and provides access to healthcare, pensions, economic benefits, and unemployment insurance, funded through contributions from the state, workers, and employers.
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In this context, the social security administration is organized under the national government through the Ministry of Inclusion, Social Security and Immigration. The national administration collaborates with entities like the Social Security General Treasury and the National Institute of Social Security to manage programs and benefits.
Other agencies also participate in the broader social protection framework, supporting services for employment, aging, and social care as part of the comprehensive safety network.
The Social Security General Treasury handles the management of financial resources and the collection of contributions from workers and employers. The National Institute oversees the administration of benefits, grants, pensions, and related social security payments.
Beyond these, several other public bodies contribute to the social protection system, including employment services, maritime welfare organizations, and institutes focused on seniors and social services. Together, they form a coordinated network designed to support residents across a range of life events and stages.