The press service of the Moscow Region Administration provided an update from a traditional briefing that brought together the Governor of the Moscow Region, regional government leaders, and district heads. The focal point was the Polyclinic: Restart initiative, a bold program aimed at modernizing the region’s medical infrastructure and elevating the patient experience across outpatient facilities and hospitals.
Speaking to the assembled officials, Vorobyov emphasized the scale of investment and the urgency of delivering visible results. He noted that the region has redirected substantial resources toward hospital modernization and outpatient services. A few years ago, the number of people visiting outpatient clinics each day hovered around 120,000; today that figure has surged to about 200,000. This upward trend underscored the necessity of not disappointing residents and ensuring timely, high-quality care for every patient who seeks medical attention.
The Polyclinic: Restart project began in May of the previous year, marking a concerted effort to raise standards across the spectrum of outpatient care. To date, 65 medical institutions in the Moscow region have been brought up to a unified benchmark. This standardization process covers administrative procedures, clinical workflows, and patient-facing services, creating a cohesive experience for residents who move between facilities for different needs.
One of the program’s notable achievements is the adoption of telemedicine within prescription rooms. Each shift now handles at least seven telemedicine consultations, with no delays in issuing prescriptions and a strict adherence to appointment times. The metropolitan region has pioneered this model within the country, demonstrating that remote consultations can be integrated seamlessly into everyday medical practice without compromising speed or safety.
Another breakthrough is the collaboration with the Russian State Pedagogical University, which enables streamlined medical examinations. Through this collaboration, residents can register for examinations, access an electronic road page, and complete the first stage of the medical examination in roughly two hours. This approach positions the Moscow region as a national leader in accelerating preventive health assessments and reducing waiting times for essential screenings.
Beyond clinical improvements, the Polyclinic: Restart project includes tangible upgrades to the physical environment. Facilities are being equipped with water coolers, kiosks, and plastering machines, while playgrounds are being installed to create a more welcoming atmosphere for families with children. These enhancements reflect a holistic approach to care, where comfort and convenience are treated as integral components of health services.
On the ground floor, patient convenience is prioritized with dedicated spaces for radiation diagnostics, rapid vaccination against COVID-19, prescription processing, and blood sampling. An electronic scoreboard on the first floor provides real-time visibility of doctors’ schedules, helping patients plan visits and reducing the uncertainty that often accompanies medical appointments. This transparent layout aligns with the broader goal of making medical journeys straightforward and predictable.
Navigation within polyclinics has been redesigned in line with the brand book Our Polyclinic. The project includes a clearly defined facade plate and a standardized naming scheme for each polyclinic unit, ensuring that patients can locate services quickly and without confusion. The emphasis on branding and consistent wayfinding supports user trust and reinforces the perception of a modern, patient-centered healthcare network.