In Alicante, Netel Communications has become a familiar name for those looking to modernize their buildings. With more than twenty years in the field, the operator emergency phone for elevators stands as a pioneer in the IoT space, offering a comprehensive digitization service for communities.
When people speak of the Internet of Things, they refer to a collection of devices that weave sensors, software, and connectivity into a network. These devices range from everyday household helpers to advanced industrial tools, all designed to exchange data over the Internet. Netel manufactures its own systems and, armed with a cutting‑edge 4G modem and LoRa technology, provides solutions designed for residential communities. The goal is to simplify access to essential services through a single, streamlined platform.
Netel’s portfolio includes services such as access control for doors, garages, paddle courts, and social clubs within urbanizations, emergency communication for elevators, and smart control of irrigation, lighting, and pool machinery. All of these capabilities are delivered through a fully customized application called Matic. The app is tailored to the needs of each community and is offered at a flat rate that covers every required service without hidden fees.
One notable statistic: over 15,000 neighborhood communities in the Alicante province already trust Netel. The company emphasizes a complete digitization approach for owners, aligning modern technology with practical, everyday use.
In the services section, Netel highlights its core role as an emergency telephone operator, a longstanding core competency that is continually enhanced by investments in emerging technology. The devices are designed and manufactured in Spain, utilizing durable materials and the latest industrial techniques. Through Netel, building managers can oversee elevator communication efficiently and in compliance with European standards EN 81‑28, all while enjoying competitive pricing.
The heart of the system is a bidirectional link between elevators and the maintenance company’s help center, forming a voice and data communication channel ready to respond to emergencies. In the machine room, a GSM switchboard ensures line service to the elevator cabin during emergencies, enabling calls from inside the elevator. The technology relies on machine-to-machine communication, with a SIM card as the key component for IoT networks, ensuring precise and reliable connectivity.
Key service features include:
- Emergency technical service featuring a two‑way channel between elevators and the installation company’s help center.
- 24‑hour reporting from the elevator maintenance team to keep operations transparent.
- Regulatory compliance with EN81‑28 standards, including sound and cycle tests, and certification of telephone lines and tele-service plates.
- A platform view of system health, tests, emergency calls, and examinations, with graphic dashboards and online test reports from the past 24 hours. It also supports SOS calls to the customer service center and includes geolocation for all devices.
- IoT management that connects all devices to the elevator line, enabling centralized control of the community.
- Daily checks ensuring battery life and coverage through Netel servers for reliable operation and security.
- Private management of critical contact numbers to prevent misuse and control costs—dollars saved by avoiding unnecessary charges in emergencies.
- Full compatibility with new-generation elevator installations, ensuring future readiness.
- Time savings through an online Reserved Area, where property managers and clients can view, print, or download invoices, department details, and reports 24/7, 365 days a year.
Beyond controls, Netel’s Matic app turns community management into a near-instant experience. Neighbors can open doors—gates, social clubs, sports facilities, and pools—right from their smartphones. Matic is an access control system that works with existing locks and is compatible with standard doors and garages. After setup, downloading the Matic app for iOS or Android allows quick, secure access. The 4G smart device processes orders and unlocks doors in under a second, with a door release function that remains highly reliable. Each user’s license is tied to their phone number, and communications between the device and the Internet are encrypted for security.
Netel’s technical team handles installation and commissioning, with setup included in the final price. The same app also enables lighting control in common areas, sensor monitoring, irrigation scheduling, pool equipment management, and other urbanization needs, all accessible from a smartphone with ease. The goal is to deliver fast, nimble service to communities with no fuss.
The flat-rate proposition continues with a promise to digitize an entire community without surprises. Netel offers these services under a single monthly fee, crafted to fit each community’s unique requirements. This approach minimizes financial uncertainty for property owners while ensuring access to a full suite of digital tools.
In addition, Netel highlights a Reserved Space that enhances transparency and efficiency for property managers and clients, enabling quick access to the necessary documentation and reports. [Citation: Netel Communications]
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