A customer experience benchmark built on people and trust
The aim to lead in the Spanish preservation market hinges on prioritizing people. The focus is on giving customers everything they need to feel secure and to get things done efficiently. At the heart of the approach lies the commitment to build lasting, meaningful relationships among customers and staff alike, ensuring protection at every critical stage.
National-Dutch sales network. NATIONAL-HOLLAND.
A career plan tailored to the needs and concerns of every professional
One of the strategic levers to achieve this goal is the continuous development of Nationale-Nederlanden’s commercial network. The strategy blends personal interaction through field agents with strong digital capabilities. This combination is supported by comprehensive training that equips commercial representatives with tools to deliver excellent service while advancing their professional journeys within the insurance sector.
From the moment professionals join as agents, the talent program opens doors to educational resources that enable individuals to shape their own career paths. The initiative encourages growth in the direction each person desires, supporting the ambition to become the kind of professional they strive to be.
Notably, the agencies receive training and certification from one of the country’s most prestigious academic institutions. The collaboration with Valencia Polytechnic University underscores the company’s commitment to excellence. The program also provides opportunities to open individual branches, bringing the insurer closer to its customers and expanding accessibility.
Technology and agents are a powerful combination for superior service
Only then can the organization truly fulfill its purpose of staying relevant to customers. Every person is unique, and Nationale-Nederlanden aims to offer innovative solutions that address real needs. The business model emphasizes flexibility, continuously adapting to evolving trends and customer circumstances throughout life. A prime example is Contigo Familia, a life insurance policy designed to grow with the policyholder, adjusting to changing conditions and living standards.
How does the company achieve this level of adaptability? The answer lies in a steadfast investment in technology and data. Through ongoing innovation, Nationale-Nederlanden employs advanced data processing and AI techniques to deliver more personalized service. The relationship with agents enables a proactive approach, allowing the company to anticipate needs, add value, and stand out within the competitive finance and insurance landscape.
[Citation attributed to Nationale-Nederlanden statements and program descriptions.]