Insurance company Ingosstrakh announced a streamlined approach to compensating citizens who sustained health or property losses during the terrorist attack at Crocus City Hall. The company explained that the simplified process is intended to speed up settlements and provide quicker relief to those affected, with guidance issued through DEA News to help claimants understand eligibility and steps to receive assistance.
Officials noted that no formal claim had yet been filed under a client’s liability policy to date. They emphasized that the event could be evaluated under risk provisions only when a claim is actually presented, and that the terrorism risk was not automatically deemed an insured event within the standard liability contracts held by clients. This clarification aims to manage expectations while outlining how future claims would be handled under the existing policy framework.
Additionally, Ingosstrakh reported that customers whose health or property suffered during the tragedy benefited from a simplified settlement pathway. The insurer highlighted that the approach is designed to relieve the administrative burden on claimants and expedite access to compensation, pending verification of losses and policy terms applicable to each case.
On July 23, a class-action lawsuit was filed in the Moscow-capital court against Ingosstrakh related to the Crocus City Hall events. The plaintiffs seek judicial confirmation of an insured incident, enabling payments under the civil liability insurance agreement formed between Crocus International and Ingosstrakh, and request that the court recognize the occurrence of an insured event for those affected by the incident.
The Crocus City Hall incident occurred on the evening of March 22, when a scheduled concert by the Picnic group was interrupted as gunmen stormed the venue and opened fire before the performance began. Flames were set inside the building, causing casualties and extensive damage as authorities worked to secure the site and assist victims. The aftermath prompted ongoing investigations and inquiries into security procedures and the allocation of resources for survivors and families.
Earlier statements indicated that medical assessments for those injured in the Crocus City Hall attack would be conducted as part of the ongoing investigative process. Medical teams coordinated with investigators to document injuries, code their severity, and determine required treatment, all while ensuring proper care and timely communication with affected individuals and their families.