Income Campaign moves into its final phase with on‑site services to help residents prepare their annual tax declaration
In line with the annual income campaign, the process is entering its concluding stage this week. A network of face‑to‑face help points has been established to assist taxpayers as they complete their declarations, with appointments available to ensure personalized guidance.
Alongside existing regional offices, the tax administration has expanded the reach by opening additional service points in several municipalities. These centers, supported by the tax authority and local partners, were announced by the Finance Minister during a joint briefing. Visitors can receive direct assistance from the head office delegate for the community and the regional tax office director, reflecting a coordinated effort to improve accessibility and service quality for residents who need in‑person help.
These measures complement the eight state‑run delegations in major cities, expanding to nine additional service points through collaboration with different municipalities. The aim is to reinforce the support network and make face‑to‑face assistance more widely available to taxpayers who benefit from in‑person guidance when preparing declarations.
Tax data and key dates for the 2021 Income campaign are highlighted, with temporary offices listed in several locations. The collaborative effort between the two administrations had paused during the pandemic but is now being renewed to ensure residents across the region have access to essential in‑person support, especially those with limited digital skills.
The minister noted that overall, 2.4 million Valencians are required to file a tax return this year and that the face‑to‑face service is specifically designed to help groups who find digital processes challenging. The program is particularly focused on older residents, people facing transport barriers, and those living in coastal areas or inland regions far from traditional tax offices, ensuring that everyone can meet their tax obligations with ease and clarity.
It was also announced that, to date, a large portion of residents have already engaged with the system. In Alicante, hundreds of thousands have submitted their return, with a significant share requesting reimbursements that have been paid. The Treasury reports substantial refunds issued in the province as part of this year’s campaign.
Customer service hours
The face‑to‑face service campaign runs through late June, and participation requires an advance appointment. The program is designed to be free and personalized, with arrangements open until the end of the month. Interested individuals can book through the Tax Office portal or the official app, and a 24‑hour automated line is available for scheduling. Additional hotlines offer alternative contact options for arranging in‑person consultations.
Hours for in‑person tax declaration assistance are generally set from morning to late afternoon on most weekdays, with shortened hours on certain days. The schedule is designed to accommodate working residents while still ensuring that those who need in‑person support can access it within standard business hours.
Citation: Information reflects the collaborative public communications from the tax authorities and regional administration, summarizing program reach, service goals, and the emphasis on inclusive access for all taxpayers. These details are provided to help residents understand when and where in‑person help will be available and why the initiative matters for a smooth tax season.