As compensation for the incident, hotel management offered a complimentary massage, according to reports from Puree.
A tourist from Moscow was involved in an altercation with a German tourist at the Gloria Serenity Hotel in Belek. The confrontation occurred in the bathhouse during Maundy Thursday entertainment on Thursday, April 13. The incident unfolded in a way that drew attention from several witnesses staying at the resort and from hotel staff who were monitoring guest safety that evening.
The Russian guest described that the man largely ignored her presence and attempted to remove her from the bath area. She recalled being told that only Turkish women were permitted to bathe in that facility, a claim she disputed by identifying herself as a Russian visitor. The exchange escalated when the man reacted angrily to her nationality, escalating tensions in the spa. He reportedly seized a metal ladle, struck the victim in the face, and then poured boiling water as the victim attempted to exit the bathing zone, leaving serious injuries and a shaken crowd nearby.
A citizen of the Russian Federation did not cooperate with the police at first, but later the individual indicated that the incident included insults directed at Russians in general as part of the broader confrontation. The situation drew immediate attention from other guests and hotel staff who intervened to deescalate the moment and secure the safety of those present.
The victim contacted the travel agency to report the incident and seek guidance on next steps. The agency advised patience as the resort, described as a European five-star hotel, prepared to address the situation and ensure guest welfare in the days ahead. The response highlighted the ongoing process of coordinating with local authorities and the hotel’s management to resolve the matter and provide support to those affected.
Earlier reports indicated that the Russian national involved in the incident had faced broader personal safety concerns within the domestic setting, including a case involving her Turkish spouse. The evolving narrative underscores the importance of timely responses from hotel administration, travel partners, and local authorities to manage conflict, protect guests, and communicate clearly with families planning future stays. The incident remains a focal point for safety protocols in high-end resort venues, where guest expectations for security and respectful conduct are paramount. Sources tracking the situation emphasize that formal investigations are continuing and that hotel leadership is coordinating with authorities to ensure proper accountability and remediation for those impacted.