CaixaBank has been named the Best Bank in Spain for the third consecutive year and earned Western Europe’s Best Digital Bank in 2023 at the Awards for Excellence presented by Euromoney, a leading British banking publication that honors top performers worldwide each year.
This marks CaixaBank’s eighth time receiving the top national award within the last 12 years and underscores the group’s enduring success since its merger with Bankia. The judging panel, drawn from Euromoney’s Editorial Board, highlighted CaixaBank’s clear leadership in Spain’s banking landscape, its resilience in integrating the two institutions, and its robust commitment to driving digital innovation across the European market. The awards underline CaixaBank’s ambition to be close to people in every aspect of their financial lives, leveraging new technologies to raise the standard of customer service.
Representing CaixaBank, José Ignacio Goirigolzarri, the president, noted that the awards reflect the bank’s diverse and resilient business model, its focus on supporting families and businesses, and its active role in the communities served. The recognition as Best Bank in Spain for the third year running confirms that CaixaBank has built a sustainable banking approach that positions it among the world’s leading financial institutions and supports its ongoing role in shaping the transformation of the European banking sector.
Advancing a model rooted in wealth creation, local presence, and community support.
CaixaBank chief executive Gonzalo Gortázar commented that the awards acknowledge the hard work of all employees and the bank’s steadfast commitment to innovation and digital transformation. In a fast-moving technological era, leading banks must respond swiftly and effectively to evolving societal needs. The accolades reflect CaixaBank’s steady progress and the strength of its people and processes in delivering value across its customer base.
Gortázar added that the recognition as Western Europe’s Best Digital Bank in 2023 reinforces the bank’s approach to evolving its service model. A core element of CaixaBank’s 2022-2024 Strategic Plan is to continuously adapt to customer preferences and broader social trends, ensuring that service quality and digital capabilities keep pace with demand across Spain and the wider region.
In 2022 CaixaBank finished the year with notable momentum in operating dynamics, credit quality, and financial strength. Across the year the group expanded and fortified its multi-channel network, ranging from the extensive in-person branch network to remote and digital platforms such as CaixaBankNow, imagin, and inTouch. The goal was to ensure that every customer segment found a suitable channel and a broad suite of products and services tailored to their needs, reinforcing the bank’s role as a trusted partner in daily financial life.