The cadastre is expanding access to cadastral services through a comprehensive citizen service system that leverages video conferencing and Information Points (PIC) located in numerous municipal facilities. This network now spans more than 4,450 locations and ensures in-person access to cadastral services within a 30-kilometer radius from any point in Spanish territory, reinforcing the commitment to convenient, local service for residents and professionals alike.
The new citizen service framework will operate through video conferencing under the Direct Cadastre initiative, known as CADI. While participating in PICs, stakeholders will also learn about the full range of services these points can provide, ensuring clearer understanding of the offerings and how to access them.
At PICs, individuals can book appointments with cadastral management technicians to obtain remote assistance for queries that require visualization or description of graphic property elements supported by plans and photographs. In addition to existing services, the system will broaden provisions for submitting declarations, objections, and cadastral applications, as well as consulting and certifying reference values, expanding the scope and efficiency of the cadastral process.
Furthermore, convergence is promoted by enabling a telematic provision method for certain services through PICs managed by professional associations, reflecting collaboration between the cadastral authority and the professional sectors involved in property management. This cooperative approach aligns with the Ministry of Finance in delivering citizen services and reinforces a modern, inclusive service model.
With these developments, the General Directorate of Cadastre advances another step in improving access to cadastral products and services. The Cadastre Citizen Attention Plan is designed to bring essential cadastral information and services closer to people by reducing the need to visit physical offices, while maintaining accuracy, transparency, and accountability in every interaction. The overarching goal is to create a seamless, user-friendly experience that supports homeowners, tenants, and professionals across Spain.
Cited sources and authorities: Ministry of Finance, Cadastre Directorate, and related government publications provide the framework for these enhancements and ongoing evaluation of service delivery. These references are included to acknowledge implementation context and policy direction while ensuring accessibility and practical information for citizens and qualified professionals in the field.