this mobility company presented its Sustainability Report, detailing progress in sustainability and its contribution to the Sustainable Development Goals (SDGs) achieved over the past year [citation: Alsa Sustainability Report 2024].
As a novelty, this year’s report, verified by Aenor in line with GRI standards, also covers the company’s international activities and outlines commitments and specific targets for the SDGs where Alsa’s work has the greatest impact. The emphasis points to Sustainability SDG 11, Safety SDG 3, and Equal Opportunities SDG 5 as focal areas [citation: Alsa Sustainability Report 2024].
As a sustainable mobility operator, the most ambitious challenges center on decarbonization and emissions reduction. Alsa has expanded its environmental commitment to reach zero emissions by 2035 for all city buses operated by Alsa in Spain. A similar zero-emissions target is outlined for long-distance coaches by 2040 [citation: Alsa Sustainability Report 2024].
responsible management
In addition to environmental commitments, the report highlights achievements and responsible management objectives across different areas of the company [citation: Alsa Sustainability Report 2024].
On safety, the defective accident rate decreased by 20% in long-haul services and 60% in operations in Morocco last year. The company aims to equip 100% of its fleet with smart cameras by 2040 [citation: Alsa Sustainability Report 2024].
In customer relations, passenger confidence in bus travel was restored, with a Customer Satisfaction Index (CSI) surpassing pre-pandemic levels and averaging 8.07 [citation: Alsa Sustainability Report 2024].
Regarding the people who make up its workforce of 15,000 professionals, progress has been made in equality policies. The share of women in Spain’s workforce stands at 15.23%, with a commitment to raise this to 25% by 2035 [citation: Alsa Sustainability Report 2024].
emission reduction
The organization has lowered its overall greenhouse gas emissions by 10.5% since 2015. It added 131 alternative eco or zero-technology vehicles in 2021, backed by a 46 million euro investment, bringing clean-technology-powered vehicles to 13% of Alsa’s Spain fleet [citation: Alsa Sustainability Report 2024]. The transition toward zero-emission fleets features the launch of the first 100% electric hydrogen bus operating on a regular urban line in Torrejón de Ardoz, Madrid, Spain [citation: Alsa Sustainability Report 2024].
Additionally, last year an emissions offset initiative was introduced, giving customers the option to donate to offset the carbon footprint of their travels. This led to the creation of the Alsa Forest in Congosto de Valdavia (Palencia), beginning with the reforestation of 8 hectares in a region of high ecological value devastated by a 2020 fire [citation: Alsa Sustainability Report 2024].
In its community relations, Alsa has established cooperation agreements with 28 foundations and NGOs and 59 universities. The Social Responsibility policy centers on supporting the employability of people with disabilities or those at risk of exclusion by partnering with organizations such as Full Participation and Fundación Integra [citation: Alsa Sustainability Report 2024].