They never get tired of repeating associations dedicated to defending the rights consumers and there is more and more evidence in their favor: it is common for them to sneak into major promotional and discount campaigns. makeup quotes or sales that they are not. Without going any further, an investigation by the Generalitat of Catalonia found such irregularities in 70% of the companies it monitored during Black Friday.
“Most Discounts on home appliances and electronics “It’s not real, in many cases they hide the increases,” he condemned this very week. Organization of consumers and users (OCU). “The sale of balances instead of discounts, deficiencies or errors in labels are the most common reasons for complaints.” Spanish Consumer Association (asescon), in fact, there is a survey in the table that shows that 88% of consumers believe that sales activated these days do not provide an additional discount to those applied in recent weeks.
Therefore, both organizations have recently redoubled their efforts to provide a better service to consumers. Summary of your fundamental rights And The most essential tips for a guaranteed purchase.
On the rights side, both OCU and Asescon recall: rule governing the operation of sales It sets things like:
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Discounted products should be part of the organization’s regular offer.
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The original price should be displayed on the products next to the discounted price, or the discount percentage should be clearly stated.
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The quality of the products offered cannot differ from the product before the discount is applied.
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Warranty and after-sales service should be the same.
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If special payment conditions have been established for the sales period (clothes cannot be returned or only one type of payment is accepted), businesses must clearly state this.
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Stores are not obligated to refund your money if you wish to cancel a purchase; They may offer you a coupon or exchange for another product.
Regarding the recommendation, both organizations agree on the importance of:
- Keep the purchase receipt. It is one of the most repeated recommendations in any guide of this type, and this is because it is the most important document and will serve as support and justification for any potential problems.
- Find ways to prevent compulsive buying. OCU recommends making a list of what is needed in advance and documenting the current price of the item to avoid surprises and possible fraud.
- Prioritize businesses that are affiliated with the consumer arbitration system or have the Online Trust seal: In these cases, problems are resolved more quickly.
- Check whether the product’s quality and warranties are the same as at any time of the year. This is very important for Asescon, which also recommends paying particular attention to the exchange or return regime before purchasing.
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Best in a conflict situation to reach an agreement in one’s own tradebut if this is not possible, you need to request a complaint formThis is another of the fundamental rights of the consumer and the obligations of business.