Italian company MSC Journeys demands some kind of mandatory tip from its customers. travelers a to wander They pay to stay there. This is how it was detected face, who brought the case before Ministry of Consumption because it is a practice contrary to what the law says. General Law on Defense of Consumers and Users. The demand of this association, which is dedicated to the defense of consumer rights; alberto garzon research the facts and file a lawsuit if verified disciplinary file against the company.
According to the complaint made to Tüketim, multinational the final price a customer pays when booking a cruise”hotel service fee“As MSC Cruises explains on its website, this is what is usually understood as a hint.
“What you will encounter on your journey ship crew, will provide you with excellent service. This staff is supported by many crew members “Working on board to ensure you enjoy every moment on board,” the company actually explains in a section on its website entitled ‘.Mandatory hotel service fee‘. “The hotel service charge is mandatory and is an integral part of the total price,” he adds below. Around 12 euros per night for adults and 6 euros for children over 2 years old.
“Customers have to pay extra for a concept that doesn’t fit any concept. goods or services purchasedhowever, it is a cost that the company imposes on users in a completely arbitrary and unilateral way as a tip. personnel expense This should be borne exclusively by the merchant,” condemns Facua in a statement. pay for it” adds entity.
In this sense, Facua recalls several legal bases on which the case is based. Ministry of Consumption Fines MSC Cruises. First, the definition unfair substance The final version of the General Law on the Defense of Consumers and Users (“obligation on the consumer and user of complementary goods and services or unwanted accessories”) or, secondly, a clause of the same regulation that defines: breachamong other things, the “unjustified provision of undesirable interests”.
The Department of Consumer Affairs has enforcement powers—it is recalling Facua—and has actually used that by filing a sanction case against the organizer who recently held the Reggaeton Beach Festival for 2019. Prohibition of entry to the venue with food and drink from outside or a few airlines to not allow cash payments and charge hand luggage.