Job offers in the Contact Center industry: Earned and most requested profiles

In this case, we will focus on the data provided by Adecco regarding the Call Center sector from the Office cluster.

The present and future of the Call Center industry

The most demanded profile in the industry Salesmanbringing together 65% offers for contact center With an average annual salary of 17,200 euros gross and the best paid under 40,000 euros is the Platform Administrator with an average annual salary of 41,460 euros.

Behind them, far away, in a second step, we find profiles such as: Project managers (28.300.000 Euro/year). Gross average annual wage between 26,000 and 24,000 euros, positions as follows responsible contact center, Customer Service Directors, auditors Y department heads.

Finally, there Customer service representative (22.600 Euros), Language-speaking telemarketers (20,990 Euros) and coordinators contact center (20.400 Euro/year).

this The sectors with high demand for Contact Center services continue to be telecommunications, banking, financial services and insurance.. Although during the past year other areas such as Public administrationis gaining more importance.

Between Salary profiles up to 40,000 euros Those who saw the most salary increase in the last year were the Call Center Manager and the Call Center Manager. increased demand for this profile for banking services and telemarketing companies. Also the much needed Customer Service Representative for companies to improve their customer service to increase brand loyalty.

Companies are increasingly aware of the need to deliver a good customer experience, both to differentiate as a brand and to increase sales and customer/user loyalty. Therefore, experts think that omnichannel will continue to be a key trend in this industry in the coming years. The integration and coordination of different customer service channels (email, social networks, websites…) will play a key role in companies’ communication strategies.