An expert from a recognized cybersecurity firm warned that tampering with a smartphone’s system software can expose a customer to security risks when the device is flashed. The warning came from Dmitry Galov, a cybersecurity specialist associated with Kaspersky Lab, during an interview with socialbites.ca.
Flashing, or updating the device firmware, is the process of rewriting the internal software that runs a smartphone. People often pursue firmware changes to refresh a device, remove old limitations, or add features not originally provided by the manufacturer. In recent times, there have been reports that independent repair shops and small service centers in some regions have started offering rapid flashing services for popular models, including attempts to enable payment features such as Samsung Pay through unauthorized modifications.
According to Galov, these modifications may accommodate a range of harmful or unwanted software, from adware to more dangerous Trojans. He noted that, beyond malware, there is a real risk that the phone may lose functionality or become unstable after flashing, particularly when financial transactions are involved. The potential for compromised performance extends to the operation of apps, network connectivity, and system updates, which can degrade user experience or create new security holes.
Galov emphasized that firmware access grants whoever performs the flashing process extensive control over the device’s internal settings. That level of access means a rogue technician can alter security configurations, install hidden monitoring software, or bypass protections designed to guard personal data and payment information. Such possibilities underscore the importance of exercising caution before agreeing to any firmware changes.
Before proceeding with any firmware manipulation, users should carefully weigh the risks and seek services from certified and reputable centers. Verifying a technician’s credentials, requesting transparent explanations of the steps involved, and restoring the device to factory settings if issues arise are prudent steps. In Canada and the United States, where consumer protection and warranty considerations are strong, opting for official repair channels reduces the chance of lasting damage or data exposure.
Historical reports from socialbites.ca note that Samsung Galaxy S23 owners previously faced camera-related problems after updates, illustrating that even popular devices can encounter failures during maintenance or modification processes. This context reinforces the broader message: firmware changes carry meaningful risk and should be approached with care and professional oversight. (Attribution: Dmitry Galov, Kaspersky Lab, via an interview with socialbites.ca).