Maksut Shadayev, who leads the Ministry of Digital Development, Communications and Mass Media, discussed a future where voice control could replace traditional smart speakers for everyday government interactions. His remarks were shared on a television channel’s Telegram channel, Star, highlighting a shift toward voice-driven public services.
Shadayev suggested that there may come a day when online service portals are largely replaced by voice-enabled access. The idea is that people would obtain a wide range of services simply by speaking to a voice assistant, rather than navigating through a website or app. He emphasized the convenience of this approach, noting that routine needs could be accomplished without typing or manual input.
According to the minister, the envisioned system would support a broad spectrum of tasks, from scheduling medical appointments to completing driving license examinations. The ultimate goal is a seamless experience where a user can request, authenticate, and receive the necessary service simply through spoken interaction with a voice-enabled interface.
In addition to these forecasts, the ministry outlined plans to introduce ChatGPT technology for citizen consultations on the Government Services portal starting in 2024. This step aims to enhance the guidance available to residents as they navigate public services, offering more natural and responsive support. The minister also indicated discussions about exporting the Gosuslugi platform to select friendly countries, underscoring the platform’s perceived ease of deployment and absence of license fees in certain circumstances.
Historical context was also addressed, with notes about earlier challenges observed in the public-facing domain. The ministry acknowledged that technical and regulatory considerations had contributed to questions about the platform’s reliability in certain zones. The overall message stressed ongoing improvements and the aim of delivering faster, more accessible government services through innovative interfaces that prioritize user experience and efficiency.
As the conversation progresses, experts point to a future where voice-driven government services become a core layer of public administration. The shift would reduce the friction often associated with digital portals, offering residents a more direct and intuitive path to needed support. The ministry’s stance is that technology should serve people by simplifying interactions and expanding access, not by imposing new hurdles. The evolving approach seeks to blend robust authentication, privacy protections, and clear guidance to ensure that voice-based services remain trustworthy and easy to use for citizens across varying levels of digital literacy.
Analysts note that the success of such a transition will depend on reliable natural language understanding, strong security measures, and careful design to handle sensitive tasks. The government is expected to continue piloting voice interfaces, gathering feedback, and refining the capabilities to meet practical needs. In parallel, partnerships with technology providers and international collaborators are anticipated to help tailor the platform to diverse user contexts while preserving core safety and accessibility standards.
Overall, the direction signals a broader push toward voice-first public services, where spoken interaction could streamline access to a multitude of government functions. The aim remains to empower residents with fast, user-friendly options that reduce administrative friction while maintaining rigorous standards for privacy and accountability. Continuous evaluation and iteration are anticipated as the public sector seeks to balance innovation with governance requirements, ensuring that the transition benefits all segments of society and supports inclusive digital participation [citation: Government Services portal].