Service centers in Russia may use counterfeit spare parts for Apple devices to cut repair costs, making it difficult to verify such details without expert examination, according to Ivan Samoylenko, managing partner at B&C Agency.
Staff should be asked for documentation on components to verify their origin and quality. A consumer cannot reliably assess part quality alone; only a skilled technician can determine authenticity and suitability.
Experts advise not handing over a device if a repair shop promises that the service does not guarantee a fix. This stance is linked to the risk that, after repair, fraudulent issues may surface again, leading to a return of the same problems shortly after service.
It is recommended to keep the warranty receipt and proof of work as evidence of the service performed. When selecting a service center, customers should read reviews carefully, paying attention to how the company handles negative feedback. A service provider that invites direct contact to resolve issues promptly is more likely to be trustworthy, the specialist noted.
Earlier reports indicated that repairing smartphones, laptops, tablets, and other electronic devices within Russia can take longer and cost more due to manufacturers restricting spare parts supply, a trend that can effectively double the repair time and expense in some cases.