Russia’s largest mobile operators, including MTS, Beeline, Tele2, and MegaFon, announced the waiving of subscription fees for calls to hotline numbers in response to the terrorist attack at Crocus City Hall in Krasnogorsk. The information was reported by TASS and RIA News. The move is being presented as a temporary policy adjustment aimed at easing access to critical communication channels for the public and emergency responders during the aftermath of the incident. (Source: TASS) (Source: RIA News)
Officials indicated that the policy would be in effect from March 23 to April 5, 2024. The duration was described as a defined window to ensure that residents nationwide could benefit from this measure, regardless of their region within Russia. The telecoms stated that the change would not affect all services beyond hotline calls and that users should still be aware of any standard terms that apply to other types of communications. (Source: Tele2 press service) (Source: MTS, Beeline, MegaFon spokespeople)
Tele2’s press release emphasized that subscribers on all tariff plans would be able to call emergency numbers free of charge. This includes lines managed by the Moscow Region Health Ministry, information lines for hospital admissions, and a psychological helpline, among others connected with emergency response and public welfare. Similar statements were issued by MTS, Beeline, and MegaFon, reinforcing a coordinated approach across the major mobile networks. (Source: Tele2 press service) (Source: MTS; Beeline; MegaFon communications)
The Crocus City Hall incident occurred on the evening of March 22, when a number of armed attackers entered the concert venue and opened fire on attendees. Reports indicate that several rooms were set alight using Molotov cocktails, compounding the danger. The event resulted in multiple injuries and a tragic loss of life, underscoring the urgent need for accessible emergency lines and rapid information. (Source: TASS) (Source: RIA News)
In the days that followed, there were initial reports of glitches in Telegram services in Moscow, highlighting the broader importance of reliable communication channels during and after major emergencies. (Source: TASS) (Source: RIA News)