Owners of Star Wars Jedi: Survivor on PC are reporting a troubling issue where exclusive rewards tied to pre-orders and the Deluxe Edition vanish from the inventory after game restarts. This problem has been highlighted by DTF Portal and has drawn attention from players across North America who invested in the Deluxe package, hoping for cosmetic perks for Cal Kestis and the BD-1 companion droid. The missing items appear solely on the PC version, leaving console players unaffected and fueling questions about platform-specific optimization and delivery of pre-order bonuses.
The reported symptoms are clear: the special cosmetic items do not remain in the character or equipment menus once the game is launched again, which undermines the value of the Deluxe Edition and the pre-order incentives that many players anticipated. Community discussions have grown since players first noticed the gaps between what was promised at purchase and what appeared in gameplay. The issue does not indicate broader game corruption, but it does erode trust in the post-purchase experience for PC users and raises concerns about how cosmetic DLC is loaded or stored within the PC build.
Electronic Arts technical support acknowledged the bug and suggested a workaround. The proposed fix involves unchecking the DLC option in the game settings and then restarting the title to reinitialize the assets. While some players report relief from the workaround, others still encounter missing rewards after trying this method, signaling that the resolution may not be universal across all PC configurations and installations. It is common for such issues to depend on how the game loads DLC content alongside the base files, as well as factors like modding, drive speed, and system memory. A number of players are awaiting a more robust solution that can reliably restore the missing cosmetics without requiring repetitive steps at every launch.
Respawn Entertainment and Electronic Arts are reportedly actively investigating the problem and working toward a comprehensive fix. As of now, there has been no formal public statement from the developers detailing timelines or the scope of the remedy. The absence of an official update can leave affected players uncertain about when to expect a durable fix, though the ongoing investigation signals continued attention to the PC-specific delivery of pre-order rewards and DLC content.
Industry coverage and player discussions have suggested that optimization gaps might contribute to the observed behavior, with some notes indicating earlier experiences of post-release polish comparisons. However, the core issue remains focused on the missing cosmetic rewards rather than broader game performance, and players continue to watch for clear guidance from the publisher and studio about restoring the intended reward set for all eligible buyers. In the interim, affected players are advised to monitor official channels for updates to the PC patch notes and to follow any recommended steps provided by support staff. In this context, the situation is being tracked by multiple gaming outlets and community channels with attribution to the relevant support teams and developer communications.