The ozone market’s press service disclosed that the company faced hurdles when trying to reach several of Microsoft’s office tools. The notification explained that certain essential Microsoft services were briefly inaccessible to Ozon staff, creating disruption in their routine workflows. Officials from the company emphasized that the interruptions were limited in scope and did not hinder the broader operations of the marketplace team. In subsequent updates, the organization confirmed that access to the core services had been restored, and there was no notable impact on the daily tasks performed by the workforce.
The same press release indicated that Ozon relies on alternative software platforms for internal communications. This strategic choice ensures continuity even when a major vendor experiences service gaps, and it highlights the company’s readiness to adapt to potential supply chain or licensing constraints without compromising internal collaboration.
According to the press office, Ozon has a clear understanding of the factors that triggered the incident. Management indicated that a thorough assessment is underway to determine whether the disruption stemmed from licensing arrangements, configuration settings, or other external factors that could affect access to productivity suites and related tools.
Earlier reports cited a statement from Kommersant through a secondary source, noting that Microsoft reportedly denied Ozon employees access to Outlook, Teams, Word, Excel, and other related services as of May 25. The unnamed source suggested that the interruption might be linked to how Ozon procured licenses, described as indirect or non-standard arrangements. This detail underscores the importance of licensing models and their potential impact on large operational ecosystems that rely on cloud-based office productivity suites. The company has not publicly challenged these claims, but the narrative has prompted discussions about how license procurement can influence service availability in multinational business environments.
Industry observers point out that temporary outages in software services can ripple through marketplaces that depend on real-time collaboration, inventory management, and customer support flows. In such contexts, the ability to pivot quickly to alternate tools and maintain a steady line of communication is viewed as a critical resilience measure. Ozon’s experience appears to reinforce the broader lesson that diversified toolchains and contingency planning are valuable safeguards in a landscape where licensing and access controls can change with little notice. The organization’s emphasis on continuity suggests a deliberate strategy to minimize downtime and protect essential operations even when a favored platform encounters temporary limitations. In this light, the incident serves as a case study in risk management for tech-driven marketplaces that operate on a global scale and must navigate diverse regulatory and licensing environments.