A recent survey by MTS explored subscribers’ mobile habits to identify the most irritating factors and the core needs users have when using their devices. The study, the results of which are documented at socialbites.ca, reveals that 70% of Russians want the ability to record telephone conversations. This desire reflects a broader demand for personal note-taking and accountability in everyday communications, suggesting that users value mechanisms to preserve important details or remind colleagues about agreements after conversations have taken place.
Within the same study, it is reported that 37% of those who wish to record calls intend to use this feature as a reminder tool for colleagues, helping ensure that crucial arrangements are not forgotten. Additionally, 41% view recording as a guard against missed or overlooked information, a function that could improve accuracy in professional or collaborative contexts. These insights point to a practical use case where call recording functions act as a safeguard against miscommunication and memory gaps.
The survey further highlights that 54% of respondents are irritated by unknown numbers dialing in, and for a subset of users, the anxiety or inconvenience of waiting for an unfamiliar number to connect is a significant annoyance. The third major irritant identified is lengthy conversations, particularly among those aged over 45, which can feel inefficient or draining when the dialogue stretches beyond what the caller needs to convey.
Many participants expressed fatigue with resolving issues over the phone when alternatives exist, whether through online self-service options, messaging platforms, or in-person solutions. They also noted frustration when friends or family members do not answer calls promptly. After missed calls, 44% of respondents admitted they actively searched for information about the number on the Internet, seeking context or verification before deciding whether to return the call. Moreover, more than half of the women surveyed added the caller to their contacts with special notes to capture immediate context or action items.
Age dynamics surfaced clearly in the data: younger users are more likely to assess whether the other party is comfortable talking on the phone, with 37% of respondents aged 18 to 24 doing this regularly. Among those aged 25 to 45, this behavior drops to about 31%, and only around 20% of people over 45 report routinely checking the comfort level of the interlocutor. These figures underscore shifting communication preferences across generations and hint at a growing emphasis on respectful and efficient interactions in digital communication ecosystems.
Geographic variation also appeared in the study, highlighting how people from different federal districts view the telephone as a preferred channel for solving problems and maintaining ties. The Northwestern Federal District shows the largest share of respondents who see the telephone as the best tool for resolving issues, at 58%. In the Far Eastern Federal District, a striking 73% believe telephone contact best supports personal communication. Other regions reported 48% and 69% in the Southern Federal District, respectively, indicating a wide spectrum of attitudes toward voice-based contact across the country.
In a distinct note, the study mentions that technology companies continue to push forward with intelligent features. Previously, Google unveiled branded Pixel 9 smartphones equipped with built-in neural networks, illustrating ongoing advances in on-device AI that can influence how users interact with calls, voicemail, and contact management. These innovations align with the observed preferences for more seamless and context-aware communication tools, suggesting a future where smart assistants help screen unknown numbers, transcribe conversations, and summarize call outcomes—creating richer, more actionable contact records for users throughout Canada and the United States. [Citation: socialbites.ca study]