Germany’s Lufthansa Group is facing widespread disruptions to its global flight network as a technical failure disrupts its IT systems. Reuters reports that the carrier is delaying and canceling flights across its brands while engineers investigate the root cause and work to restore normal operations.
The disruption centers on the airline’s electronic registration and passenger processing tools. Frontline staff are reverting to manual methods, checking in travelers and their baggage with pen and paper as the malfunction prevents access to the usual digital systems. The situation adds stress for travelers already planning complex itineraries and connections on a broad international network.
A Lufthansa spokesperson clarified that several airline operations within the group are experiencing IT system malfunctions, leading to flight delays and cancellations. The carrier expressed regret for the inconvenience caused to passengers and travelers navigating altered schedules, connections, and rebookings during the outage.
At the moment, the exact causes of the failure have not been disclosed. Officials have stated that the information systems struggled to stay online during the period in question, hampering the ability to coordinate flight operations, ground handling, and customer service tasks across multiple hubs.
As Europe’s largest aviation company, Lufthansa Group is based in Germany and oversees a network of airlines that includes Swiss International Air Lines, Austrian Airlines, and other carriers. The incident underscores how interconnected modern airline operations are and how a single IT fault can ripple through planning, maintenance, and passenger experience across several national markets.
The broader aviation sector has been watching closely as similar incidents have highlighted the ongoing challenges of digitized passenger processing, safety, and security in a high-demand travel environment. In the wake of this outage, industry observers expect carriers to reassess contingency plans, bolster offline procedures, and improve communication with travelers as operations resume and schedules are stabilized (Reuters).”