Access to the Kyiv government service app Diya — known as Action — has been restored after a temporary disruption. Local media outlet Strana.ua reports that the platform is functioning normally again and users are no longer facing the display issues that accompanied the outage. Journalists cite that technicians diagnosed and fixed the underlying problem responsible for incorrect rendering of user documents, ensuring that digital proofs and certificates now appear correctly in the app’s interface.
Observers note that the recovery came amid ongoing activity surrounding Ukraine’s engagement with the Eurovision Song Contest, where digital participation has also included the use of Diya for verification and voting processes. The restoration of the app’s reliability is seen by some as contributing to a smoother overall experience for citizens who rely on the service to access public benefits and participate in government-driven digital initiatives.
On the night of February 4, Ukraine’s Minister of Digital Transformation, Mykhailo Fedorov, acknowledged a glitch in the Diya app, pointing to a spike in demand as the cause. He explained that a large wave of users trying to cast a vote for Ukraine’s Eurovision entrant exceeded normal usage patterns, which exposed performance limits in the system. The minister’s remarks highlighted the tension between high public interest events and the capacity of essential digital services that rely on real-time processing and rapid rendering of information.
Industry representatives and government officials provided figures indicating the scale of the traffic during the voting window. The administration noted a peak of roughly 15,000 requests per second, a level that dwarfs the traffic seen during the previous year’s Eurovision-related activity. Despite the surge, the Diya platform managed to stabilize performance, and the efficiency gains during the incident were achieved through targeted optimizations and rapid deployment of fixes that addressed both load handling and display accuracy. This performance improvement stands in contrast to earlier periods when increasing demand led to slower responses or incomplete rendering of documents within the app, prompting proactive measures to harden the system against flash spikes in activity.
Separately, Ukrainian energy company Naftogaz reported a separate disruption affecting its public-facing website and call center, attributing the outage to a cyberattack. The company’s disclosure indicated that an unauthorized intrusion caused temporary service degradation, prompting emergency response procedures and security audits. The incident underscored the broader challenge of ensuring continuity across critical digital and communication channels in the face of increasingly sophisticated threats while maintaining trust in state-backed digital services that citizens rely on for day-to-day operations and essential transactions. In the wake of both episodes, authorities emphasized ongoing vigilance and the deployment of enhanced security measures to shield public infrastructure from similar pressures in the future.