The scammers have introduced a fresh method to trick bank customers by exploiting a myth about social cards being replaced. This was explained to RBC readers by Dmitry Revyakin, head of the Department for Protection of Corporate Interests at VTB Bank.
The scheme begins with scammers phoning landlines and posing as social workers. They tell victims that their social card must be updated. The scammers may target all beneficiaries or focus on specific groups such as students, retirees, or other categories of citizens. In some cases a social card is suggested to be combined with a bank card.
If a victim agrees to renew the social card, the caller asks for a mobile number to receive an SMS confirming the card’s readiness. The message, however, is designed to be a gateway for logging into online banking, not a legitimate notification.
Criminals then try to obtain from the client both the card number and the security code. With these details they can navigate into the bank’s private account and withdraw funds. The risk is higher for former customers who frequently receive such calls, making awareness and caution crucial for recovery and prevention.
Revyakin urged people to verify any information received from strangers and never disclose confidential data over the phone. He also advised closely reading any messages that appear after such calls, as they usually disclose the operation’s details and purpose. If an SMS appears to come from the bank, it is best to contact the bank directly through the official customer service channels to confirm its legitimacy rather than relying on the information in the text.
In a related note, scammers have historically shifted tactics, including attempts to install fake antivirus software on smartphones to gain control of devices and financial data. Consumers are reminded to use trusted security apps, keep software up to date, and report suspicious activity to their bank or local consumer protection agencies. This evolving fraud landscape underscores the importance of skepticism, verification, and secure banking practices for customers in Canada, the United States, and beyond.