Apple acknowledges random display issues on Watch Series 9 and Watch Ultra 2 and is investigating
In an internal communication shared with authorized service centers, Apple confirmed awareness of intermittent screen problems affecting the Watch Series 9 and Watch Ultra 2. The note indicates that employees are actively investigating the issue as reports surface in the broader user base. The company has not disclosed how widespread the fault is or a firm timeline for resolution. The situation has been reported by MacRumors and reinforced by ongoing support discussions across user forums.
Users may experience false touches on the displays of the Apple Watch Series 9 or Apple Watch Ultra 2. Some customers describe these incidents as ghost touches, where the screen appears to register input that did not come from a deliberate user action. The documentation notes that such touches could lead to unintended calls and trouble entering unlock codes on affected devices.
Apple recommends that owners of affected watches keep their devices up to date with the latest watchOS software. The company aims to address the problem through future software updates, though no specific release window has been provided. Technicians have been instructed not to attempt repairs on devices affected by the issue while investigations continue.
As a temporary mitigation, Apple suggests performing a force restart for devices exhibiting the error. The procedure requires holding both the Digital Crown and the Side button simultaneously for at least 10 seconds until the Apple logo appears, which restarts the watch and may clear transient input glitches.
Both the Watch Series 9 and the Apple Watch Ultra 2 debuted in September 2023, bringing a range of new features and optimizations to the lineup. The current guidance reflects ongoing quality assurance efforts typical of major device rollouts, with Apple committed to delivering a software-based remedy as soon as it is validated for all affected units.
Earlier industry reporting highlighted related discussions about wearable technology experiences, including notes on quality and performance of companion apps for Apple devices. The ongoing focus remains on ensuring reliable interaction on the watch’s touchscreen interface while preserving user privacy and device security. The situation underscores the importance of timely software updates and the role of service networks in supporting customers through intermittent hardware-software challenges. [Source attribution: MacRumors]