Reports confirm that concerts by the Novosibirsk artist Shura in Voronezh and Rostov-on-Don, planned for September 4 and 5, have been canceled. As this note is written, attendees who cannot reclaim their tickets are expressing frustration and concern about potential fraud, reflecting a broader worry about how refunds are being handled by the event organizers.
The event was organized by Roof Live. Officials and representatives notified fans who had secured advance tickets that the performances would not take place. Yet a sizable number of concertgoers encountered obstacles in obtaining refunds, fueling a wave of dissatisfaction and questions about the process.
Audience voices have voiced the sentiment that refunds are not being issued in a timely fashion, with comments such as the money not being returned and the situation feeling misleading to some attendees.
Several fans report that they have been attempting to receive refunds for days without success. They describe a growing sense of frustration as they watch travel and accommodation arrangements tied to the concerts become stranded without a clear resolution in sight.
One spectator stated that the refund issue seems to be repeating a pattern seen in past events where ticket operators appear to struggle with processing returns. The message from viewers who bought tickets for the two shows urged Roof Live and the involved partners to address the refund delays and provide a reliable timeline for when funds would be returned to purchasers.
According to site representatives, a technical error impacted the refunds process, which has since been fixed. They assured that every ticket holder would receive a refund, and noted that the fix has been applied across the system to restore normal operations.
The Rostov performance, initially scheduled for early June, was postponed to September and has now been postponed again, with a new date not yet confirmed for 2025. The cascading postponements have added to the concern among fans who had planned travel and accommodations around the original dates.
Earlier statements from the management clarified the reasons for the delays and the actions being taken to remedy the situation. The messages emphasized commitment to upholding ticketing terms and ensuring refunds are issued promptly once the system issues were resolved.
In related coverage, a separate case about the disappearance of a video linked to the performer arose previously and was addressed by the content team behind the material. The incident highlighted how media and event announcements can influence public perception and underscore the importance of reliable information flows during postponements and cancellations.