The Wildberries marketplace is tightening controls over product quality and seller reliability
Recent reports indicate that Wildberries has begun removing products that carry ratings below three stars and receive negative customer feedback, according to DEA News. The online platform is reportedly suspending listings for items that customers deem of poor quality and has also strengthened requirements for accurate labeling on goods, the report notes.
When product ratings dip under 3 out of 5, the site will pause the placement of those items. Such products are expected to be returned to the seller. This move aligns with a broader push to uphold standards and protect shoppers from unsatisfactory purchases.
On March 24, Russia’s Federal Antimonopoly Service announced that online retailer Wildberries must establish an internal arbitration process to review vendor disputes. This directive followed controversy surrounding a large strike by owners of ordering points, tied to the introduction of fines for employees at collection sites.
In a statement from the Ministry of Digital Development, Communications and Mass Media, the agency clarified that current Russian marketplaces do not require further tightening of antimonopoly controls at this time.
Additionally, reports from Wildberries indicate that leaders met with owners of distribution points and lawmakers in a tripartite discussion to address concerns raised by marketplace workers. The discussions underscore ongoing attention to how vendor relationships and regulatory measures intersect with platform governance, pricing practices, and quality controls.