Users on the Wildberries marketplace faced issues when paying for orders with Mastercard cards. Reports came from RIA News, citing the marketplace’s press service. The trouble appeared to affect customers who rely on Mastercard linked to their Wildberries personal accounts, with several users noting that the card connection had vanished from their profiles.
According to the company, on February 20 there were repeated attempts by customers to connect Mastercard cards to their accounts or to complete online purchases that did not succeed. The disruptions were logged within Wildberries’ information system, signaling a broader, system-wide problem affecting Mastercard payments.
Wildberries stated that its IT specialists were actively working to restore normal Mastercard card operations as swiftly as possible. The company emphasized ongoing efforts to stabilize payment flows and ensure reliable processing for Mastercard holders.
As a workaround, customers could still complete purchases using the platform’s internal payment option, WB Wallet, or through the quick payment system SBP that supports Mir cards. These alternatives remained available while Mastercard access was under restoration.
Background details indicate that Wildberries had previously experimented with a direct purchase button that could be cancelled immediately after ordering, a feature tested starting in January 2024. This historical context highlights the company’s ongoing testing of checkout workflows and payment options to improve user experience.
In related news, a previous seller cited losses estimated around 2 million rubles following a fire at a Wildberries warehouse. The incident underscored the broader operational risks faced by the marketplace and the potential impact on order fulfillment and customer service. Authorities and the company may need to assess interim measures to mitigate disruptions and protect ongoing sales while recovery and security improvements continue. (RIA News)