Wildberries has experienced a significant service disruption affecting a broad user base. Reports indicate that many Russians are unable to access the site, place orders, or even view products. The disruption appears to be widespread, with users in the capital region and the European part of the country reporting the most problems. Data from monitoring platforms show that a large share of complaints relate to site accessibility, while a substantial portion concern issues during the ordering process, and a notable number describe glitches within the mobile app. In addition, users have reported problems with adding funds to accounts and viewing balances, which compounds the overall frustration for shoppers trying to manage purchases or track deliveries.
One customer captured the sentiment succinctly: difficulty opening the app to check finances, a browser that performs poorly, and a mismatch between items shown as delivered and what receipts indicate. These kinds of complaints illustrate both the immediacy of the disruption and its impact on everyday shopping activities, from tracking orders to confirming payments.
Amid the operational strain, the company has faced leadership and personal matters that have drawn attention. Tatyana Bakalchuk, the founder and owner, has been involved in a legal matter concerning family relations, with reports indicating a court appearance in a dispute involving her spouse. In later communications, it was clarified that the discussion centered on divorce proceedings. On August 5, Wildberries announced a unification with Russ, a move described as administrative and not intended to disrupt daily business operations. There were also developments suggesting a reconsideration of the marketplace’s domain name and its transfer to another entity as part of ongoing corporate adjustments.
Earlier in the year, there were notable outages linked to the company’s social media presence, with significant downtime affecting public communication. These episodes, combined with the broader service disruptions, contribute to a period of instability that has drawn scrutiny from customers and industry observers alike. [Source: Down detector]