Sberbank currently serves a vast base of customers, counting 108 million individuals and 3.2 million legal entities. This milestone was shared by the bank’s president, German Gref, during Investor Day, underscoring the scale of the financial institution’s reach across households and businesses.
Looking back at the three years during which the prior strategy was in place, the bank notes steady growth: customer numbers among individuals rose by 10 million, while the number of corporate clients increased by half a million. Those gains reflect a combination of ongoing product enhancements, expanded distribution channels, and continued trust from both private clients and corporate partners.
Gref spoke candidly about the challenges the bank has faced in recent years. He highlighted the pandemic as a defining event, followed by unprecedented sanctions and asset restrictions on the international stage. He also noted the withdrawal of several longtime suppliers whose collaboration had undergirded stability and the functioning of Sberbank’s systems. In addition, the bank confronted elevated levels of cyber threats. Yet, he stressed that the organization navigated these trials with resilience and a steady hand, preserving core operations and the security of customer data and services.
On the horizon, the December update from the Sber team outlined the main parameters for a new development strategy and dividend policy extending through 2026. This plan signals a continued emphasis on sustainable growth, prudent capital management, and shareholder value creation, balanced against the need to support customers and the broader economy in a dynamic environment.
As an emblem of its market position, Sberbank remains the most valuable Russian company by market capitalization, with an estimated value around 6.4 trillion rubles. The bank delivered solid results through the first ten months of 2023, highlighting a net profit of approximately 1.26 trillion rubles. In addition, Sberbank Online continued to strengthen its standing among traders, ranking first in activity on the Moscow Exchange in terms of trading volume, which reached around 3.1 trillion rubles. These indicators reflect the bank’s capacity to translate scale into profitability and liquidity, while reinforcing its leadership in digital financial services across Russia.
Looking ahead, ongoing digital initiatives are expected to broaden how clients interact with Sberbank’s ecosystem. An important capability under consideration is the integration of loyalty incentives within the banking app, allowing users to add bonus or discount cards from partner stores directly into the service interface. Such enhancements are designed to simplify everyday financial decisions, encourage greater use of online channels, and reinforce the convenience of managing finances in one consolidated platform.