At the Finopolis forum, the First Deputy Chairman of the Board of Directors of Sberbank, Alexander Vedyakhin, spoke about Sber’s support for a new approach aimed at guaranteeing assistance to clients who hold multiple loans. The focus is on a process that reassures both the borrower and the lenders involved, ensuring that help is available when it is needed most.
He stressed the importance of balancing interests across all parties in a transaction. This includes the borrowers themselves and the creditors, both individually and collectively, so that restructurings contribute to a fair outcome for everyone involved. The goal is to create a framework that respects the needs of debtors while also safeguarding the lending community from disproportionate risk.
From his perspective, Sber began implementing a comprehensive solution in 2022 and has since expanded collaboration to include eleven other financial institutions. The total portfolio under this cooperative approach now amounts to several thousand transactions, illustrating the scale and ambition of the program when multiple banks coordinate restructurings for customers with diversified borrowings.
Vedyakhin noted that the initiative is designed to address customer challenges on a turnkey basis. This method helps prevent a situation where each lender conducts a separate one-time restructuring or denies access to relief due to an excessive overall debt burden. By aligning the design of the product with broad lender participation, the program aims to deliver smoother, more predictable outcomes for clients facing complex loan structures.
He pointed out that the next critical step is to digitalize the service. A digitalized platform would enable seamless delivery and ongoing maintenance for both customers and participating banks. The initiative has also opened invitations to microfinance institutions and collection agencies to participate in the dialogue on product development. A range of potential transaction plans is being considered to meet the evolving needs of clients and lenders alike, with ongoing assessment of what solutions will best support people who manage multiple loans.
The complex solution represents one of the newer offerings in the financial market. It is designed to help individual customers restructure a variety of loans obtained from different banks within a single, cohesive framework. This approach reduces fragmentation, enhances transparency, and provides a clearer path to resolving debt-related challenges across the banking ecosystem. In this way, the program aspires to become a standard option for borrowers seeking relief while maintaining prudent risk management for lenders, ultimately supporting a healthier credit environment across the sector.