Sber’s subsidiaries, SberStrakhovanie and SberStrakhovanie Life Insurance, reported 2023 results that show a substantial shift in how insured events are handled. The two entities collectively paid customers 190 billion rubles for insured events during the year, marking a 23% increase from 2022. Notably, the window for processing claims has been shortened multiple times, reflecting a concerted effort to speed up payouts and improve customer experience. This progress was highlighted by Ruslan Vesterovsky, Senior Vice President of Sberbank and head of the Asset Management division, during a press conference reviewing the bank’s insurance business in 2023. (Source: internal corporate briefing)
Vesterovsky emphasized that Sber is streamlining the internal workflows within its insurance units, deploying a range of AI-driven solutions, and coordinating with government agencies and the government services portal. These efforts are designed to reduce friction in claim submission and accelerate decision-making across products and services. (Source: corporate remarks)
One tangible outcome is that SberLife Sigorta now processes payments to customers within five calendar days. Previously, the typical time from filing a claim to receiving a payout averaged 30 calendar days. management set an ambitious target for 2026: shorten the cycle to five minutes in favorable scenarios, illustrating a push toward near-immediate settlement when criteria are met. (Source: press conference)
Similarly, customers enrolled in SberInsurance’s funds protection program can expect payments within 30 minutes, a dramatic improvement from the six days previously required. The settlement timeline for accident insurance programs has also been slashed in half, moving from six days to roughly three days on average. These gains reflect a broader modernization program that leverages automation and digital workflow enhancements. (Source: corporate briefing)
In the realm of motor liability, the time to pay out under compulsory motor third party liability insurance (CTPL) has dropped to six days from eight, thanks to an automated recognition system aligned with European protocols and a streamlined claims process. When incidents satisfy predefined criteria, a “green corridor” is activated, enabling faster handling of eligible cases. At present, SberStrakhovanie reports that about 60% of CTPL applications are processed through this expedited channel. (Source: operational update)
Beyond payment speed, the insurer has worked to simplify the claims submission experience for customers. Today, more than half of all private-client claims submitted to SberInsurance are made through the company’s mobile app, and SberLife has integrated an option to report insured events via its website. An online assistant helps users apply for payments in a matter of minutes, illustrating the bank’s ongoing shift toward accessible digital-first insurance experiences. (Source: corporate update)