Repair requests for Russian electronics moved into sharper focus throughout 2023, with a noticeable rise in how often people sought service. Data relayed by the OFD Platform, based on the Check Index analytical resource, shows a 23% jump in repair applications compared with the previous year. The trend points to a consistent willingness among consumers to fix devices rather than replace them, signaling a repair-centric shift in consumer behavior across the country.
At year-end, the average ticket for device repairs stood at 3,020 rubles. This marks a 6% increase from 2022, suggesting that while more devices were brought in for service, the mix of repairs may have leaned toward more complex issues. Smartphones and printers constituted the majority of repair activity last year, followed closely by laptops and desktop computers. A recurring demand centered on component replacements, underscoring a common need to restore performance while extending device lifespans.
There is a notable willingness among Russian consumers to invest a meaningful portion of a device’s value into repair. In many cases, customers are prepared to pay roughly 20–30% of the price of a new device to restore functionality. If the repair estimate climbs beyond this threshold, many choose to purchase a new model or pursue a trade-in instead, a pattern that reflects practical cost considerations and a balanced view of value in the used-device ecosystem.
Earlier projections noted that sales of laptops from Russian brands were on track to double in 2023, reaching 256 thousand units and a turnover around 8.4 billion rubles. The average repair bill for these devices rose by 9% to about 37,210 rubles, which coincided with the domestic market share for Russian laptops rising to 8%. Leading brands in this segment included Digma, Irbis, and Fplus, underscoring a competitive domestic landscape where local manufacturers were gaining traction. These figures point to a broader trend: a growing emphasis on domestic production and post-purchase support within Russia, alongside sustained demand for repair services as a core component of device lifecycle management.
In related developments, discussions circulated about the rapid growth of the Russian game console market, highlighting a broader ecosystem where maintenance, spare parts availability, and local service networks are increasingly relevant to consumers who want to maximize the lifespan and performance of their gaming hardware.