The postal service in Russia has updated its rules for handling delivery parcels, enabling customers to verify the cash content of shipments before making payment. This development comes from the company’s press office and marks a significant shift in how cash on delivery is handled in online commerce.
In the past, the option to inspect contents prior to payment existed only if there was a visible defect in the packaging or if the weight of the package did not match the declared weight. Under the new policy, a buyer can request that a department employee open the parcel and display its contents before deciding whether to pay. This change is designed to increase trust and transparency for customers who shop online and choose to pay upon delivery.
A representative of the company stated that the team has been working to restore confidence in cash-on-delivery as a secure payment method and to give it a renewed life. The official emphasized that adapting the legislation was necessary to support this service. The ability to check goods before purchase is presented as a fundamental feature for online commerce in today’s market environment, ensuring buyers can verify the items before finalizing the transaction, which aligns with modern consumer expectations for transparency and security.
After reviewing the delivered contents, the customer may proceed with payment or refuse the package. If the customer refuses, the product will be returned to the sender. These changes became effective after an amendment to the Rules for the Provision of Postal Services, approved by the Ministry of Digital Development. The update aims to streamline the process, reduce disputes, and protect both buyers and sellers in the growing e-commerce landscape.
Recent industry discussions around Russia’s biggest marketplaces have debated the mandatory payment policy, reflecting a broader shift toward user-friendly options and safer delivery experiences. In related developments, the postal service has expanded its operations, including launching direct air delivery of shipments to various destinations, illustrating the organization’s efforts to modernize its logistics network and better serve online retailers and consumers alike.